Shipping policy

Where We Ship

Nord Saunas delivers across continental Australia. Whether you are in Melbourne, Sydney, Brisbane, Perth, Adelaide, or a regional area, we are equipped to get your order to you safely and on time. At this stage, we do not ship to international locations or offshore territories.

Order Confirmation

Once your order is placed, you will receive an automated confirmation email within a few minutes. This confirms that your order has been received and is being reviewed by our team. If any item in your order is temporarily out of stock or requires additional lead time, we will contact you directly before proceeding.

Shipping Costs

Shipping fees for our premium sauna collection, ice baths, and accessories are calculated dynamically at checkout based on two factors: your delivery destination within Australia and the total value of your order.

  • Accessories & Small Orders: Lightweight items and accessories ship via a flat rate nationwide.
  • Saunas & Premium Freight Equipment: For heavy freight and oversised installations, we utilize a tiered flat-rate structure based on your state or territory and order size. This allows us to subsidise freight costs and leverage specialist transport to deliver your equipment safely.

Your finalised shipping fee will be calculated instantly and clearly itemised at the checkout screen once your delivery address is entered.

Order Processing Time (Handling Time)

All orders are processed and dispatched within 3 to 7 business days (Monday to Friday). Orders placed after 2:00 PM AEST will begin processing the following business day. For larger items such as sauna cabins, cold plunge systems, and outdoor installations, this time allows us to coordinate with our suppliers and ensure your order is correctly prepared, inspected, and booked with the appropriate freight service.

Estimated Delivery Time (Transit Time)

After dispatch, transit time takes 7 to 14 business days, depending on your location. In total, from the moment of purchase to delivery at your door, you can expect your order to arrive within 10 to 21 business days. Remote and regional areas may require additional transit time. Freight deliveries for large items such as saunas and cold plunge tubs are typically kerbside. Our team will advise you in advance if any specific arrangements are required on your end.

Shipment Notification and Tracking

Once your order has been dispatched, you will receive a shipment notification email containing your tracking details. You can use this to monitor your delivery in real time. If you have not received tracking information within 6 business days of your order confirmation, please contact our support team and we will follow up immediately.

Shipping Carriers

We work with a network of trusted Australian freight and logistics partners, including StarTrack, Toll, Allied Express, and specialist pallet freight carriers for oversized items. All deliveries are fully tracked and insured.

Delays and Exceptions

While we work hard to meet every estimated delivery window, occasional delays can occur due to high freight volumes, carrier disruptions, or extreme weather events. If your order is affected by a delay, we will contact you proactively with an update.

Contact Us

If you have a question about your order, your delivery, or anything in between, our team is ready to help.

  • Email: support@nordsaunas.com.au
  • We aim to respond to all enquiries within 1 business day.